CUSTOM MADE TO ORDER. UNIQUE TO YOU. MADE TO ORDER. LOCALLY AND SUSTAINABLY. HANDWORKED CUSTOM. MADE UNIQUE TO YOU.

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e-boutique enquiries:
customercare@jacintajames.com.au
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info@jacintajames.com.au

Custom

A SPACE TO EXPLORE YOUR VISION

Welcome to Custom, where we offer a range of custom options, all considered towards unique you. We hold space for and aim to inspire, your process, for you. 

There are three tiers of custom offerings that range from complimentary to quoted as detailed below. 

CUSTOM TAILORED TAILORED TO YOU

Enjoy complimentary custom tailoring on a majority of styles in our current volume. Details are on the product page of each style that offers this service. 

CUSTOM ARCHIVE RECREATED FOR YOU

You are invited to recreate styles from our archive to become uniquely yours. Our team will work with you to recreate your desired styles. Where possible, we can replicate the style for you, or explore your options across custom colours and fabrics. Tour our archives and send us a custom enquiry to further explore. Custom enquiries can be made on each archive product page. 

CUSTOM CREATED CREATED WITH YOU

A broader and creative exploration of your vision beyond our archives or current styles. An intimate, aligned process with our team, who curate in couture, to your world and form. To explore this collaborative experience, please contact us

Whether it be CUSTOM TAILORED, CUSTOM ARCHIVE, or CUSTOM CREATED, our team are here to support, guide, collaborate and create, with you. To further explore your options, we invite you to contact us.

MEASUREMENTS FOR CUSTOM: TAILORED TO YOU

To ascertain measurements for our TAILORED TO YOU, complimentary service, please read the following guide. 

DRESS / TOP LENGTH: Measured from the shoulder line (at the neck) to the end of the garment hem. 

SLEEVE LENGTH: Measured from the sleeve head seam (garment shoulder’s edge) to hem

PANT/ SHORT LENGTH: Measured from top of pant to hem, along pantleg centre front.

SKIRT LENGTH: Measured from top of skirt to hem, along skirt centre front.

SPLIT LENGTH: Measured from the split opening to the end of the garment hem

Please note: All measurements we provide have a flexible tolerance of approximately 1cm. All styles we create as TAILORED TO YOU, also have a 1cm tolerance. These measurements are taken from the garment when laying flat, these measurements are not taken from the body and are simply a guide. Please consider that some of our styles are oversized intentionally, where details such as dropped shoulder seams, or styles with no shoulder seam at all, may require further conversation. Once your order is placed, if there are any details we wish to confirm, we will contact you. We recommend you contact us if you require further guidance, we are here to tailor to you.

CUSTOM QUESTIONS

 Why aren’t all Volume 8 styles customisable? 

We have carefully considered what is feasibly customisable to ensure we deliver our high quality when tailoring specifically to you. For some styles, custom is not possible without altering the integrity of a garment. For example, the removal of a split on a fitted style such as the Second Skin Dress, may compromise your movement. 

What if I want to customise my Volume 8 style beyond what is offered as complimentary?

We encourage you to custom your styles however feels best for you. We also welcome your sense of curiosity and creative exploration. For any custom queries beyond the TAILORED TO YOU service, feel free to contact us, the conversation is always open and we are here to collaborate with. 

Can I return a custom piece? I want to use your complimentary custom service, but am unsure of my measurements? 

You can return a custom piece in accordance with our returns and exchanges.

I want to use your complimentary custom service, but am unsure of my measurements? 

Simply contact us and we will support you in the process.

I have used your complimentary custom service before, but I can't remember my preferred measurements? 

Simply log in to your account to access your details on past orders and requests. For any further assistance, feel free to contact us.