VOLUME 8 – PRE ORDER & MADE TO ORDER FAQs
What is the difference between 'Pre Order' and 'Made to Order'?
Most of Volume 8 is Made to Order, with select styles offered as Pre Order. Made to Order styles are made individually for you once you order them. It takes approximately 5 – 20 business days to make and dispatch your order.
While, Pre Order is open for a specific window of time, which is clearly outlined on the product page. Once Pre Order closes and all orders are received, we commence production. We dispatch all Pre Orders on the advised dates on the product page.
Why can I only 'Pre Order' or 'Made to Order' on Volume 8?
We believe Pre Order and Made to Order are the most sustainable and customisable ways forward. These order methods minimise our environmental impact as we only produce what is required. It also means what we produce is able to be specifically curated to your needs with our complimentary custom offering.
We make our garments slowly, attentively and with hand finished techniques meaning our garments are given the time to be made with consideration and care, uniquely for you. To learn more about our reasons for Pre Order and Made to Order please visit our sustainability page.
How does payment work for 'Pre Order' and 'Made to Order'?
When purchasing Made to Order and Pre Order items, the full purchase price is charged at the time of purchase. No further charges will be applicable.
How long does delivery take for 'Pre Order' and 'Made to Order'?
Once your Pre Order or Made to Order item(s) is completed and dispatched you will be notified via email with a tracking number. Delivery can take between 1 - 5 business days for domestic orders depending on your location and 3-10 business days for international orders depending on location. Once your order has been dispatched the standard shipping and returns and exchanges policies apply.
Please note due to COVID-19, longer delivery times are expected and are out of our control.
What if I need my 'Pre Order' or 'Made to Order' item(s) by a specific date?
If you require your Pre Order or Made to Order item(s) for a special event that is sooner than the dates we have provided on the product page, please contact us to discuss.
VOLUME 8 – MADE TO ORDER FAQs
How does 'Made to Order' work?
Made to Order styles are made individually for you once you order them. It takes approximately 5 - 20 business days to make and dispatch your order.
How long will it take to produce my 'Made to Order' item(s)?
Once your order has been placed and confirmed your item(s) will be Made to Order and dispatched within 5 - 20 business days. If you require your order for a special event please contact us to ensure that there is sufficient time to receive your order. Please note that expected delivery dates are indicative and most often accurate, however occasionally due to circumstances beyond our control delays in delivery may result. In the event of any studio delays, you will be notified.
VOLUME 8 – PRE ORDER
How does 'Pre Order' work?
Pre Order styles are available to purchase for a specific window of time. The open, close and dispatch dates are outlined on the product page. Once Pre Order closes we commence production on all Pre Orders at once. As part of our sustainable practice, we make no more and no less than the orders received. Pre orders are paid in full.
How long is 'Pre Order' open for?
Typically, the Pre Order window is open for anywhere between 2 - 6 weeks depending on the style. However, the specific date Pre Order closes is on the product page.
If 'Pre Order' has closed, how can I purchase those styles?
Where possible and with demand, we may re-open Pre Order styles for another cycle. Feel free to contact us to enquire on our next Pre Order dates.
Where do I find information on the dates for 'Pre Order'?
The dates Pre Orders open, close and dispatch is on the product page.
How long will it take to make my 'Pre-Order'?
Once Pre Order has closed, it typically takes 4 - 10 weeks to make your order depending on the style. Clear dates as to when Pre Order closes, and when orders are dispatched, are on the specific product page. This is on the product page as different products may require different amounts of time.
Please note that expected dispatch dates are indicative and most often accurate, however occasionally due to circumstances beyond our control, delays in delivery may result. In the event of any studio delays, you will be notified.