why we make to order:
jacinta james operates on a make to order capacity to minimise our carbon footprint and wastage. this way we minimise our emissions, use of facilities, water and energy. this ensures exclusivity in our garments and respects the workmanship involved in each garment. we make our garments slowly, attentively and with hand finished techniques meaning our garments are given the time to be made with consideration and care.
once your order has been placed and confirmed your item(s) will be made to order and dispatched within 10-20 business days. If you require your order for a special event please contact us to ensure that there is sufficient time to receive your order. please note that expected delivery dates are indicative and most often accurate, however occasionally due to circumstances beyond our control delays in delivery may result. in the event of any delays, you will be notified.
once your item(s) is completed and has been dispatched you will be notified via email with a tracking number. delivery can take between 1 - 5 business days for domestic orders depending on your location and 3-10 business days for international orders depending on location. Once your order has been dispatched the standard shipping and returns and exchanges policies apply.
When purchasing preorder items, the full purchase price is charged at the time of purchase. No further charges will be applicable once the item has been dispatched.