shipping

 

australian orders

all orders shipped within australia will be sent via australia post with a flat rate fee of $15.00 aud. as stipulated in our preorder terms and conditions, once your order has been placed your item(s) will be made to order and dispatched within 15 20 business days. once your item(s) is completed and has been dispatched you will be notified via email with a tracking number. delivery can take between 1 - 5 business days depending on your location. all domestic orders by jacinta james require signature upon delivery. if no-one is at attendance at your address at the time of delivery, your parcel will be taken to your local post office for collection. australia post deliveries occur between 9am - 5pm monday to friday.

 

international orders

all international orders will be shipped via express post service with a fixed rate fee of $50.00 aud. as stipulated in our preorder terms and conditions, once your order has been placed your item(s) will be made to order and dispatched within 15 20 business days. once your item(s) is completed and has been dispatched you will be notified via email with a tracking number. delivery can take between 3 - 10 business days depending on your location. all international orders by jacinta james require signature upon delivery.

please note that all delivery time frames are approximate and we cannot be held accountable for any delays if your parcel is subject to import and/or custom clearance procedures. we cannot influence the release of an item once it is in customs due to their own independent processes and procedures. we do not accept any responsibility for loss or damage to goods once they have been signed for or where you have authorised delivery to be left unattended at your shipping address.

 

taxes and duties

jacinta james cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. the responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest solely with the customer (even if you refuse any shipments upon delivery). please contact your local customs offices if you would like to seek more information regarding taxes and duties. to comply with australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". jacinta james will not mark international orders as a 'gift' or sample due to law prohibitions

 

tracking

once your order has been shipped, you will receive email confirmation of your shipping details and tracking number. please allow 24 - 48 hours for your tracking information to become available